Scope, price and timeline published on every engagement page
A monthly retainer covering monitoring, patching, bug fixes and a named engineer who already knows your system.
Delivered in
Onboarding in 5 working days, then ongoing monthly
Revisions
One round, included
Ownership
Yours from day one
Overview
Support arrangements usually fail in one of two ways: nobody is responsible, or the responsible person has never seen your code before the day it breaks. This retainer starts with an onboarding week where we learn your system properly. After that you get proactive monitoring, security patching, and 20 hours a month of engineering time for bugs and small improvements, with response times written into the agreement rather than implied. Unused hours roll over once. There is a rolling monthly term, so the work has to be worth renewing.
Deliverables
Outcomes
Someone who already knows your system when something breaks
Security patches applied on a schedule rather than after an incident
Small improvements keep shipping instead of queueing forever
Process
Onboard
a week spent learning the codebase, infrastructure and history
Monitor
alerting tuned to your system so pages mean something
Deliver
a prioritised queue worked each month, agreed with you
Review
a monthly call on what happened and what to do next
These are collected in the technical brief that opens in your dashboard the moment payment clears. The clock starts when they arrive, not before.
Answers
Additional hours are billed at an agreed rate, or we scope larger work as a separate fixed-price engagement. Nothing is charged without approval.
No. It renews monthly and you can stop with 30 days notice.
Monitoring and critical response run around the clock. Non-critical work is handled in business hours.
This is engineering work, not a physical product — nothing ships and there is no stock to run out of. Delivery is to the working days stated above, into systems you control, and the refund terms set out what happens if we miss the date.
Booked alongside
Monitoring that tells you what is wrong before customers do, tuned so alerts stay worth waking up for.
Fixed fee · GST incl.
₹9,999
We prove your backups actually restore, measure how long it takes, and fix the gaps we find on the way.
Fixed fee · GST incl.
₹12,999
Monthly updates, backups, uptime monitoring and malware scanning for a WordPress or WooCommerce site you depend on.
Fixed fee · GST incl.
₹8,999
Written runbooks and an on-call rota so the next outage is handled by procedure rather than by whoever answers first.
Fixed fee · GST incl.
₹14,999
GST included
₹29,999
Capacity open this month
No discovery calls to find out a number, no statements of work that take three weeks to sign. Pick the engagement that matches the problem and we assign the engineers.