Terms of Service

These terms form a binding agreement between you and UniStack Tech covering this website and every engagement bought through it. Browsing the site, opening an account or paying for an engagement means you accept them.

By ordering you confirm that you are at least 18 years old and that you have authority to commit the business you are ordering for.

Where you and we have signed a separate written contract, a master services agreement or a purchase order that we countersigned, that document governs to the extent it conflicts with anything here. Everything it does not cover still falls under these terms.

Your counterparty is UNISTACK SOFTWARE PRIVATE LIMITED, registered at No. 15/1 , 185/2/ 185/A, 18th Main Road, Block 9, Jayanagar, Bengaluru, Bengaluru Urban, Karnataka, 560041., GSTIN 29AADCU9220E1ZB.

We are the engineering firm doing the work, not a marketplace, a listing service or an intermediary. Every engagement on this site is delivered by engineers on our own payroll. Where a named specialist is brought in for a narrow piece of work, we remain answerable to you for all of it.

An engagement — we also call it a sprint — is a one-time, fixed-scope, fixed-fee piece of engineering work. The engagement page publishes the deliverables, the stack, the working-day turnaround, what we need from you and the amount payable before you spend anything.

• Scope is the list of deliverables printed on that page on the day you paid. Work that is not on the list is not in the engagement.
• Deliverables are the artefacts that land: source code, infrastructure definitions, pipelines, design files, dashboards, test suites, documents.
• Kickoff is the point at which we hold your payment, your completed technical brief and the access the page asked for.
• Handover is the point at which every deliverable sits in your systems alongside the written handover document.
• Working day means Monday to Saturday, excluding public holidays observed at our registered office.

Nothing sold here is a physical good. There is no stock, no courier and no tracking number. Ordering more than one unit of the same engagement repeats the scope rather than stretching it: two units of a five-endpoint integration sprint covers ten endpoints, not one larger integration.

Buying an engagement does not buy a quantity of hours, a reserved team or a retainer. Nothing renews on its own and there is no notice period to serve.

You can check out as a guest or keep an account. If you keep one, the password is yours to protect and you are answerable for what happens under it. Tell us the moment you suspect somebody else has got in. We may suspend an account we reasonably believe is being misused, and we will say why.

Adding an engagement to your scope is not an order. An order is placed when you complete checkout, and it is accepted only once the payment gateway confirms the payment and we send the order confirmation. Until then there is no contract for that work.

We may decline an order and refund it in full where:

• the engagement would not actually help you, and we would rather say so than bank the money;
• the details supplied are incomplete, inaccurate or obviously test data;
• doing the work would break the law, a platform policy or the rights of somebody else;
• a listing or pricing error came to light before kickoff;
• we do not have the right engineers free inside the stated turnaround.

• All fees are in Indian Rupees and are inclusive of GST. The figure at checkout is the figure charged, and nothing is added afterwards.
• A tax invoice showing the GST component and our GSTIN 29AADCU9220E1ZB is issued against the billing details you enter. Add your registered name, address and GSTIN there if you intend to claim input credit.
• Payment is taken by UPI through a licensed payment gateway. Card numbers, UPI PINs and banking credentials never reach our servers.
• No work starts until the gateway confirms the payment. If money left your account but the order still reads unpaid after 48 hours, send us the order number and the UPI reference and we will reconcile it.
• Published fees can change at any time. The fee shown at the moment you paid is the fee for that engagement.
• Discounts are genuine reductions against our own published fee. We do not print inflated reference prices to make one look larger.
• Third-party running costs sit outside the fee unless the engagement page says otherwise: cloud consumption, SaaS subscriptions, domain and certificate fees, app-store charges and paid API quotas are billed to you by those providers directly.
• If your finance team needs a purchase order raised before payment, write to us with the order details first. Catalogue checkout itself stays prepaid.

Every engagement page states a turnaround in working days. That clock starts only when we hold all three of: confirmed payment, your completed technical brief, and the access listed under what we need from you.

• Engineers are assigned and work begins within 3 working days of that point, and you get a delivery date on day one rather than an estimate that firms up later.
• Delivery is remote. Work is merged into your repositories and provisioned in your own cloud accounts, and the handover pack reaches you by email and through your dashboard.
• Handover includes a written document covering architecture, decisions, runbooks and known gaps, plus a walkthrough recording you keep.
• If we are going to miss a date, you hear it before the date, with the reason and a revised date.

Acceptance. Once handover is complete you have 7 working days to tell us in writing that something listed in the scope is missing or materially wrong. Raise it and we fix it. Say nothing inside that window, or put the work into production use, and the engagement is treated as accepted. Acceptance does not cut short the revision round or the defect remedy in clause 14.

The Delivery & Handover policy sets out the mechanics, the turnarounds and what pauses the clock.

Every engagement includes one revision round, available inside the window printed on the engagement page. A revision refines what was delivered so that it matches the agreed scope: corrections, adjustments, tightening. Send the round as one consolidated list rather than a trickle of individual notes and it will land faster.

A revision is not a route to rewrite the brief after the fact. The following are new work rather than revisions:

• deliverables that were never in the published scope;
• a change of direction, platform, framework or design language after work began;
• requirements that existed at briefing but were not shared with us;
• rework caused by a third-party system changing on your side.

We quote change requests separately, in writing, with their own fee and their own effect on the date. Nothing extra is started, and nothing extra is charged, until you have agreed that quote in writing.

If we conclude mid-sprint that the scope you bought will not do the job, we stop and tell you rather than spend the budget finding out. You then either swap the engagement or take a refund under the Refunds & Cancellation policy.

A fixed date depends on both sides moving. You agree to:

• give accurate business and billing details, and an email address you actually read;
• complete the technical brief and provide the repositories, cloud accounts, environments, design files, sample data and credentials the engagement page listed;
• grant access at the narrowest permission level the work needs, through your own single sign-on where you have it, and revoke it after handover;
• name one person who can answer questions and approve decisions, and keep that person reachable during the sprint;
• respond to review requests and questions within 7 working days;
• confirm that any code, content, design, brand asset or data you hand us is yours to hand over and is accurate;
• use anonymised, masked or synthetic data wherever it will do the job. Do not put live personal data in front of us unless the engagement page contemplates it and a data processing agreement is in place;
• keep your own backups, and review and test everything before releasing it to production.

Where we are waiting on you, the clock pauses for the length of the wait and the delivery date moves by the same amount. Nothing extra is charged for a reasonable pause. If we are still waiting 30 days after asking, clause 16 applies.

The short version: you own what we built for you, and we keep the generic tools we brought to the job.

• Your material. Code, content, data, designs, trade marks and brand assets you supply stay yours throughout. We get only the licence needed to do the work, and it ends at handover.
• The work product. On receipt of the fee in full, all rights, title and interest in the deliverables created specifically for you under that engagement — source code, infrastructure definitions, pipeline configuration, design files, documentation and test suites — pass to you, worldwide and in perpetuity. We keep no licence to resell them and no claim over what you do next with them.
• Before payment clears the deliverables remain ours, licensed to you for evaluation only. Putting unpaid work into production use is a breach of these terms.
• Our pre-existing material. Everything we owned before the engagement, or develop generally across clients, stays ours: internal libraries, scaffolding, reference architectures, checklists, generators, delivery methods, templates and know-how. No engagement transfers those, and nothing stops us using the general skills and experience gained while working with you.
• Where our material is embedded in a deliverable you get a perpetual, worldwide, royalty-free, non-exclusive licence to use, host, modify and sublicense it as part of that deliverable, including the right to pass it to a successor of your business or to a later supplier. What you do not get is the right to extract it and sell it on its own.
• Open source and third-party components stay under their own licences. We work with permissively licensed dependencies by default, list every one of them and its licence in the handover document, and ask you first if something copyleft is genuinely the right tool.
• Naming you. We will not name you as a client, publish your logo or describe your systems without written permission. We may say, without identifying detail, what shape of work we do.

The design, copy, code and catalogue structure of this website remain ours and may not be copied or republished without permission.

Confidentiality runs in both directions, and it starts at the first conversation rather than at the invoice.

• Confidential information means anything either side shares that is marked confidential or that a sensible person would treat as confidential: source code, architecture, credentials, roadmaps, customer lists, commercial terms, security findings and unreleased work.
• Each side will use it only to perform the engagement, share it only with the people who need it for that purpose, and protect it at least as carefully as its own material.
• It does not cover information that is already public without a breach, was already lawfully held, is independently developed without reference to the disclosure, or must be disclosed by law or a court. In that last case we tell you first unless we are barred from doing so.
• These obligations run for 3 years after the engagement ends, and indefinitely for source code, security findings and anything that qualifies as a trade secret.
• Findings from an audit or a penetration test are reported to you and to nobody else. We do not publish them, sell them or disclose them to a third party without your written consent.
• We will sign your mutual NDA, or offer ours, before any brief is shared. Ask at any point.

Access to your systems is time-boxed and revoked at handover. We never accept credentials over chat or email; use a secrets manager or your own identity provider.

How we handle personal data about you — account, billing, order and brief — is set out in the Privacy Notice, written against the Digital Personal Data Protection Act, 2023.

Where an engagement requires us to process personal data belonging to your users, you remain the Data Fiduciary and we act on your documented instructions. In that case we sign a data processing agreement before work starts, covering purpose limitation, security measures, sub-processing, breach notification and deletion at the end of the engagement. Ask for ours, or send us yours.

• Cloud platforms, SaaS tools, APIs, app stores, registries, CI runners and domain registrars are contracted by you, in your own name, and paid by you directly. That is deliberate: nothing has to be rebuilt or migrated if you stop working with us.
• Their availability, pricing, rate limits, policy changes, deprecations and account decisions are outside our control. We are not liable for an outage, a suspension, a breaking API change or a price rise imposed by a third party, though we will flag the risk where we can see it coming.
• Where the work depends on a paid licence, plan tier or quota, the engagement page says so. Buying it is your call and your cost unless we have written otherwise.
• Third-party licence terms — open source, commercial libraries, fonts, stock assets, model providers — bind you as much as they bind us. We identify them in the handover document so that a later audit turns up no surprises.

We will not build, host, operate or advise on anything intended to:

• break Indian law, or the law of the place where the system will run;
• run unlicensed gambling or lotteries, or trade narcotics, weapons or counterfeit goods;
• create or distribute malware, credential harvesters, botnets or ransomware;
• scrape or spam in breach of the terms of another platform, or send unsolicited bulk messages;
• track, profile or surveil identifiable people without a lawful basis and their knowledge;
• host material that exploits children or is otherwise unlawful;
• make misleading financial, medical or investment claims;
• infringe the intellectual property, privacy or publicity rights of anybody else.

You also agree not to probe, overload, reverse engineer or interfere with this website, scrape the catalogue, or use it to place fraudulent orders.

If we find our work being used this way we stop immediately and report it where the law requires. No refund is due for work already performed in that situation.

What we warrant.

• The work is performed with reasonable skill and care, by engineers experienced in the relevant stack.
• At handover the deliverables will materially conform to the scope published on the engagement page.
• We have the right to grant the rights described in clause 9, and to our knowledge the work product does not infringe the intellectual property of a third party.

The defect remedy. If, within 15 days of handover, you report a material defect that comes from our work rather than from a change on your side, we correct it at no charge. That correction — or, where we cannot correct it, a refund under the refund policy — is your primary remedy.

What we do not promise.

• That any software is free of every defect. Nobody can honestly warrant that.
• That the work keeps running unchanged as operating systems, runtimes, browsers, cloud services and third-party APIs move underneath it.
• Any commercial or operational outcome: revenue, conversion, uptime, latency, ranking, funding or cost saving. Those depend on decisions and markets we do not control.
• That a security review, audit or test finds every vulnerability. An assessment describes what was found inside the scope and window agreed, and is not a certificate of security.
• That this site or any dashboard is available without interruption.

To the extent the law allows, all other warranties, conditions and terms implied by statute or common law are excluded.

• Our total aggregate liability arising out of or connected with an engagement, on any basis whatsoever, is limited to the amount you actually paid for that engagement.
• Neither side is liable for indirect or consequential loss: lost profit, lost revenue, lost or corrupted data, loss of goodwill, business interruption, wasted management time or anticipated savings.
• We are not liable for loss that follows from a failure on your side to keep backups, to test before release, to keep dependencies patched after handover, or to act on a risk we flagged in writing.
• Any claim must be brought within 12 months of the handover date for the engagement it concerns.

None of this limits liability that cannot be limited under applicable law, including liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, or death or personal injury caused by negligence. Your statutory rights as a consumer are unaffected.

You can stop buying from us whenever you like. There is no minimum term, nothing renews and there is no notice to serve.

We may suspend work, or end an engagement, where:

• a payment fails, is reversed or is charged back;
• information, approvals or access we asked for have not arrived 30 days after the request;
• clause 13 has been breached;
• continuing would put us in breach of the law or of a professional obligation;
• either side becomes insolvent or stops trading.

On termination, fees already earned for work performed remain payable, and anything paid for but not delivered is refunded under the Refunds & Cancellation policy. Work in progress that you have paid for is handed over in its current state, documented as far as it goes, and our access to your systems is revoked. Clauses 9, 10, 11, 14, 15 and 18 survive termination.

Neither side is liable for a delay or failure caused by something genuinely outside its reasonable control: natural disaster, fire, flood, epidemic, war, civil unrest, government action, failure of national power or telecommunications infrastructure, a major cloud or internet backbone outage, or industrial action other than among our own staff.

The affected obligations are suspended for as long as the event lasts, and we will tell you promptly what has happened and what it does to your date. If it runs for more than 30 consecutive days, either side may end the affected engagement in writing and we refund the fee for whatever has not been delivered.

These terms, and any dispute arising from them, are governed by the laws of India.

Before anything formal, please use our grievance redressal process. It has a named officer, published timelines and settles the overwhelming majority of issues. If that does not resolve matters, both sides will attempt to settle in good faith within 30 days of a written notice of dispute.

Failing that, the courts having jurisdiction over our registered office — the address published in clause 2 have exclusive jurisdiction. Nothing here removes your right to approach a consumer forum under the Consumer Protection Act, 2019.

• Notices. Notices under these terms are given in writing, by email to info@unistacktech.com, or by post to the registered address above.
• Assignment. You may not assign this agreement without our written consent, which we will not withhold unreasonably. We may assign it to a successor of our business, and your rights are unaffected by that.
• Subcontracting. Engagements are delivered by our own engineers. Where a named specialist is brought in, we remain responsible for their work as if it were ours.
• No partnership. Nothing here creates a partnership, joint venture, agency or employment relationship between us.
• Non-solicitation. Neither side will solicit the named staff of the other who worked on an engagement, during it or for 6 months afterwards. A public advertisement that somebody happens to answer is not solicitation.
• Severability. If a clause is held unenforceable the rest stands, and that clause is read down to the minimum extent needed.
• No waiver. Not enforcing something once does not waive the right to enforce it later.
• Entire agreement. These terms, the engagement page you bought from, and any document we both signed are the whole agreement. Nothing said in a call adds to it unless it was put in writing.
• Language. The English version of these terms governs.
• Changes. We may revise these terms. The version published here at the moment you place an order is the version that governs that order, and the date at the top always reflects the current text. Material changes are flagged on this page.

If a clause here is unclear, ask before you buy rather than after. We would far rather explain something in writing now than argue about what it meant later.

• Email: info@unistacktech.com
• Phone: +917207465764
• Registered office: No. 15/1 , 185/2/ 185/A, 18th Main Road, Block 9, Jayanagar, Bengaluru, Bengaluru Urban, Karnataka, 560041.
• Anything formal: the grievance route, which carries published timelines.

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