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Describe the problem. We will name the sprint.
Write down what is breaking, slipping or missing — a release pipeline nobody trusts, a warehouse that disagrees with itself, an integration that keeps timing out. You get a written answer from someone who builds, including when that answer is that none of our engagements apply.
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The more concrete the description, the more useful the reply. Fields marked * are required.
What happens after you send this
Read by an engineer, not a form queue
Enquiries land with the practice lead closest to the problem. Nobody qualifies you first.
A written reply within one working day
Usually the same day. You get a named engagement, a question back, or an honest "none of these fit".
A call only if you want one
We do not require a discovery call to give you a price. Every fee is already published.
No sequence, no drip, no follow-up loop
If you do not reply, we do not chase. Your details are used to answer this enquiry and nothing else.
Asked before you write in
All answersNo. Every engagement page carries the deliverables, the stack, the working days and the fee. Add it to your scope and check out — this form exists for the cases where you are unsure which sprint applies.
Yes, and it happens weekly. If the fix is a configuration change you can make in an afternoon, we will describe the change instead of selling you a sprint around it.
Send it across and we will sign it, usually within a working day. If you would rather use ours, we have a standard mutual NDA and a DPDP-aligned processing agreement ready.
Include the order number and we will pull the record before replying. You can also open the order in your dashboard or check its status without signing in.