Refunds & Cancellation

An engagement is a fixed scope bought at a published fee, so a refund is arithmetic rather than a negotiation. Two ideas run through everything below.

• You pay for work done, not for time booked. Nothing has been earned before engineers are assigned, so cancel then and the full amount goes back. Once building has started, you pay for what exists and we return the rest.
• Failure to deliver is our cost, not yours. If the deliverables do not match the engagement page, or a stated date passes without us having warned you, you get the whole fee back. That is a commitment, not a gesture.

What a refund is not for is a business outcome. We guarantee the deliverables, the standard of work and the date on the page. We do not guarantee revenue, adoption, funding or a performance number, and neither should anybody else.

Nothing in this policy limits your statutory rights as a consumer under the laws of India.

Full refund, no deduction, no explanation required. Kickoff is the moment engineers are assigned and work begins, which happens only after we hold your payment, your completed technical brief and the access the engagement page asked for.

• Write from the email address on the order, quoting the order number, or reply to your order confirmation.
• Cancellation is only real once we confirm it in writing. If you have not had that confirmation, treat the order as live and chase us.
• An order that was never paid simply expires after 7 days and needs nothing from you.
• Changing your mind about which engagement you needed is a perfectly good reason. We would rather swap it than sell you the wrong sprint.

We also cancel and refund in full at our own end where the engagement would not help you, where we cannot staff it inside the stated turnaround, or where a listing error came to light before work began.

Once work has started, the refund is calculated on how far the sprint had got when you asked to stop. Percentages apply to the amount actually paid for that engagement, GST included.

Whatever has been built by the point you stop is handed over to you regardless, in its current state and documented as far as it goes. We do not hold partial work back as a bargaining chip in a refund conversation.

Where a monthly managed-support sprint is cancelled mid-month, the refund is calculated on the days not yet served, rounded in your favour.

Short advisory engagements — an architecture call, a written code or bill review, a hiring brief review — are non-refundable once delivered. The value is the senior engineer time and the written answer, and both are spent the moment the session runs or the review lands.

• Cancel or reschedule more than 24 hours before a booked call and you get a full refund or a new slot, your choice.
• Cancel inside 24 hours, or do not turn up, and the session is treated as delivered.
• If we miss or reschedule the slot, you get a new one at your convenience or a full refund.
• A written review is delivered when the document reaches you. Before that it is fully refundable.

Two things that remain true even here: if the answer we gave was plainly wrong, tell us and we will correct it at no charge; and if we conclude the session cannot usefully answer your question, we say so and refund it before it runs.

Non-delivery is not a matter of opinion, so here is the list. Any one of these triggers a full refund of the engagement fee.

• A deliverable named on the engagement page was never handed over, and no written variation had been agreed.
• A stated delivery date passed with nothing handed over and without us having warned you before the date.
• What was handed over does not materially do what the engagement page said it would, and a revision round failed to correct it.
• The work cannot be used because we never provided the handover document or the access needed to run it.
• We stopped work partway and cannot resume within a reasonable time.
• You were charged for an engagement we then declined, or for an order that was never confirmed.

Non-delivery does not include a delay caused by something on your side, an outage or policy change at a third-party provider, or a deliverable that is present and working but not the one you had pictured. The first two pause the clock rather than break the contract; the third is a scope conversation, and section 7 covers it.

Every engagement carries one included revision round inside the window printed on its page. Where a deliverable is present but wrong, that round is the first remedy and usually the fastest one — a fix arrives in days, where a refund and a re-purchase takes weeks and leaves you with nothing built.

• Send the round as one consolidated list rather than a trickle of notes.
• A revision refines what was delivered against the agreed scope. It is not a route to change the brief; that is a change request, quoted separately.
• If the revision round genuinely cannot bring the work in line with the engagement page, we refund in full under section 5 rather than argue about it.

Separately, a material defect in our work reported within 15 days of handover is corrected at no charge under the defect remedy in the terms.

• The deliverables landed as described, but the commercial or technical outcome was not what you had hoped for.
• Adoption, revenue, latency, uptime or ranking did not move as far as you wanted. Those depend on decisions and markets we do not control.
• A third-party platform changed, deprecated, throttled or suspended something after handover.
• The delay came from access, environments, approvals, test data or feedback we were waiting on from you.
• You changed direction, re-platformed, restructured or shelved the project after work had begun.
• Work was modified by your team or another supplier after handover, and then stopped behaving.
• The claim arrives more than 15 days after handover, other than a claim about a payment error.
• Third-party costs already incurred with your agreement: cloud consumption, licences, subscriptions or paid quotas. Those were never part of our fee.
• Work was stopped because the acceptable use clause in the terms was breached.

• Refunds go back to the original payment method only — the same UPI handle or card, in Indian Rupees. We cannot redirect one to a different account, because that is how payment fraud works.
• The refund includes the GST you paid. A credit note is issued against the original invoice so your own books reconcile.
• We send the refund reference number as soon as the refund is initiated. Keep it.
• The last leg is out of our hands. If the money has not appeared 7 working days after initiation, send us the reference and we will chase the gateway and stay on it until it lands.
• No fee is deducted for processing a refund, and the gateway charge we absorb is ours to absorb.

1. Write from the email address on the order, to info@unistacktech.com.
2. Quote your order number — it looks like US260824ABCDE — and say in one line what went wrong.
3. Attach whatever supports it: the deliverable, a screenshot, the pull request, the email thread, the date that slipped.
4. Tell us what you want: a fix, a revision round, a swap to a different engagement, or the money back.

You can also raise it from the contact form, or, if you have an account, from the order in your dashboard, which already carries the order number and the payment reference.

A named person owns the claim from the acknowledgement onward. You will not be handed round a queue, and you will not have to explain it twice.

• A failed payment confirms no order and should leave nothing debited. Where a bank has placed a temporary hold, it reverses on its own within 5 to 7 working days.
• Debited but the order still reads unpaid? Send the order number and the UPI reference after 48 hours. We reconcile against the gateway and either confirm the order or refund it in full, whichever you prefer.
• Charged twice for the same order? Refunded in full as soon as it is identified, with no assessment and no argument. If we spot it before you do, we refund it and tell you.
• Paid for the wrong engagement and told us before kickoff? Swapped or refunded, your choice.

Please raise a payment problem with us before filing a chargeback. A chargeback freezes the order and takes considerably longer than we do.

Each engagement in an order is assessed on its own stage. Cancelling one does not disturb the others, and the refund is worked out only on the sprint being cancelled.

• Where a discount code applied across the order, it is apportioned proportionally before the refund is calculated, so the remaining sprints keep their share of it.
• Where you bought several units of the same engagement, an un-started unit refunds in full even if another unit is already in progress.
• Credit notes are issued per engagement, matching how the tax invoice was raised.

Escalate it. We would far rather re-examine a decision than have you leave unhappy and tell people why.

Write to our Grievance Officer, YEGUVAPALLI BALU PRASAD and KUCHUPAPA SWARUP KUMAR, at grievance@unistacktech.com. You get an acknowledgement within 48 hours and a substantive response within 15 days, as the Consumer Protection (E-Commerce) Rules, 2020 and the IT Rules, 2021 require.

If our final answer still does not satisfy you, the grievance page lists the external bodies you can approach, including the National Consumer Helpline and the consumer commission with jurisdiction over your location.